# Privacy policy

> What Crawlwise stores, how long we keep it, and who can access your audit data.

Canonical: https://crawlwise.site/privacy

Legal

Last updated 5 October 2026. This describes what Crawlwise actually stores and who sees it.

Crawlwise is operated at [crawlwise.site](https://crawlwise.site/). Contact: the in-app Support form after you sign in, or the Google account email you used to register.

## Account

Sign-in is Google only. We receive your Google account id, name, email, and profile image. We do not receive your Google password. A Crawlwise account is created on first successful Google sign-in.

## What we store

Saved work lives in Cloudflare D1 on our Worker: audit reports you run, tool outputs you save, checklist progress, credit grants and holds, support tickets you send, and usage events used to enforce monthly caps. History and account pages exist only for the signed-in user who owns that data.

## What a scan sends elsewhere

- Public HTML and discovery files of the URL you submit are fetched by our servers.
- PageSpeed Insights (Google) receives that URL when a Lighthouse run is requested. Each attempt spends Google quota.
- Optional guidance turns verified findings into a plan via a server-side model. The browser never receives the vendor name. Evidence sent is bounded public page data, not your Google credentials.
- Domain Rating, if you use that tool, calls Ahrefs when a key is configured.

## Product analytics and session recording

We use PostHog to understand how Crawlwise is used and to find bugs. It runs for every visitor, whatever you choose in the cookie notice. Requests go through our own domain and are forwarded to PostHog's servers.

- **Events:** pages you view, the buttons and links you click, errors in the app, and a few product actions such as running an audit. What you type is never part of a click event.
- **Session recordings:** a replay of what happens on the page: clicks, scrolling, page changes, and the page content you see. What you type into form fields is masked and never recorded.
- **Technical data:** browser, device type, screen size, referrer, and an approximate location from your IP address.
- **Account link:** only if you are signed in *and* accepted analytics cookies, we attach your account id, name, and email so we can help with support requests. With “Essential only” you stay anonymous.

We use this data only to run and improve Crawlwise. It is not used for advertising and is not sold. If you do not want your visit recorded, a content blocker will stop it, or contact us and we will delete recordings linked to your account.

## Payments

Checkout is hosted by Dodo Payments. We store product and credit grants in our ledger. Card data is handled by Dodo, not by Crawlwise. Webhooks include a user id we set so we can grant credits.

## Operator alerts

If Telegram alerts are enabled, the operator may receive a message on new sign-up, a purchase, or a support ticket. That is not a customer chat. It is not used for marketing to other people.

## Cookies

**Essential.** Session cookies from our auth provider keep you signed in. We may store a sidebar or theme preference in your browser so the app remembers how you left it. These are required for the product to work and are not used for advertising.

**Analytics cookies (optional).** On crawlwise.site only, we load Google Analytics 4 after you choose “Got it” in the cookie notice. If you accept, PostHog (see product analytics) also keeps an anonymous id in a cookie and local storage so it can tell one visit from the next. We do not use advertising cookies, and we do not sell personal information.

**Essential only.** Google Analytics is not loaded. PostHog still records your visit, but it keeps its id in memory only. Nothing is written to your browser, the visit is not linked to your account, and the id is gone when you reload or close the page.

Your choice is stored in this browser. You can clear it by removing site data for crawlwise.site or using your browser's cookie controls.

## Retention

Account data stays until you delete it. Credits follow the plan period described at purchase. We may keep payment references needed to reconcile a charge.

## Access

You can review profile and history while signed in. [Your account page](https://crawlwise.site/account) has a one-click export of everything stored against your account, and permanent deletion of it. Neither needs to go through Support. We do not sell personal information.

[Terms](https://crawlwise.site/terms) · [Audit](https://crawlwise.site/)