Does intercom.io block AI crawlers?
intercom.io does not block any of the 17 AI crawlers we tested: each one is allowed by its robots.txt (checked 2026-10-01).
Nothing in its robots.txt keeps AI products out: its pages can be used for model training and fetched by ChatGPT, Claude and Perplexity when they answer a question and cite sources.
Every crawler we tested
| Crawler | Used for | Verdict | What we saw |
|---|---|---|---|
| GPTBot OpenAI | ChatGPT (training) | Allowed | Allowed: robots.txt permits it and the page loaded. |
| OAI-SearchBot OpenAI | ChatGPT search (retrieval) | Allowed | Allowed: robots.txt permits it and the page loaded. |
| ChatGPT-User OpenAI | ChatGPT (retrieval) | Allowed | Allowed: robots.txt permits it and the page loaded. |
| ClaudeBot Anthropic | Claude (training) | Allowed | Allowed: robots.txt permits it and the page loaded. |
| Claude-SearchBot Anthropic | Claude search (retrieval) | Allowed | Allowed: robots.txt permits it and the page loaded. |
| Claude-User Anthropic | Claude (retrieval) | Allowed | Allowed: robots.txt permits it and the page loaded. |
| Google-Extended Google | Gemini (training) | Allowed | Allowed: robots.txt permits it and the page loaded. |
| PerplexityBot Perplexity | Perplexity (retrieval) | Allowed | Allowed: robots.txt permits it and the page loaded. |
| Perplexity-User Perplexity | Perplexity (retrieval) | Allowed | Allowed: robots.txt permits it and the page loaded. |
| CCBot Common Crawl | Common Crawl (research) | Allowed | Allowed: robots.txt permits it and the page loaded. |
| Bytespider ByteDance | ByteDance (training) | Allowed | Allowed: robots.txt permits it and the page loaded. |
| Applebot-Extended Apple | Apple Intelligence (training) | Allowed | Allowed: robots.txt permits it and the page loaded. |
| Meta-ExternalAgent Meta | Meta AI (training) | Allowed | Allowed: robots.txt permits it and the page loaded. |
| Amazonbot Amazon | Alexa (training) | Allowed | Allowed: robots.txt permits it and the page loaded. |
| cohere-ai Cohere | Cohere (retrieval) | Allowed | Allowed: robots.txt permits it and the page loaded. |
| Diffbot Diffbot | Diffbot (research) | Allowed | Allowed: robots.txt permits it and the page loaded. |
| Timpibot Timpi | Timpi (research) | Allowed | Allowed: robots.txt permits it and the page loaded. |
How this was measured
We read intercom.io’s robots.txt, resolved it with an RFC 9309 matcher for each crawler’s product token, then fetched the homepage once as each crawler. A 403 or a challenge page is a block even when robots.txt allows the crawler; a timeout or rate limit is “not established”, never a block. One probe, from one location, on 2026-10-01, so a rule changed since then is not reflected here. Full methodology.
Check your own site
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Other sites
- duosecurity.com — blocks none of 17
- optimizely.com — blocks none of 17
- lenovo.com — blocks none of 17
- mozilla.org — blocks none of 17
- t.co — blocks 17 of 17
- trustedstack.com — blocks none of 17